As set by the U.S. Census, hospitals receiving federal funding should provide assistance to deaf patients and ensure effective communication. However, when it comes to practice, many hospitals are unable to provide adequate assistance to the patients.
In the U.S., many hospitals will only start to look for ASL interpreters after patients have already arrived. However, with very limited resources, many hospitals are unable to locate a qualified ASL interpreter when a deaf patient comes in. In this situation, hospitals need to rely on video interpreting to assist the patients, while many nurses are not well-trained to set the equipment up and the quality of video interpreting is often below expectation.
This kind of dilemma not only takes place in hospitals; deaf people with limited access to professional ASL interpreters suffer losses in courts as well. In a negotiation between IBM and a former employee who was fired because he is deaf, the attorney of the employee exaggerated his ASL skill, and confused the sign for “million” with that for “thousand”; the consequence was severe: they had to accept the lowball discrimination settlement of only $200,000, which was much lower than what he was expecting. Though the employee tried to appeal it to the Supreme Court, he lost and his former company has required a judge to enforce the agreement.
We truly understand that it may be anxious for people to look for a professional ASL interpreter, especially when they have diseases or are involved in a lawsuit. At Alliance Business Solutions, we always strive for connecting you to the best interpreters, who are trained and have experience in relevant field. Our goal is to ensure that our clients can have a piece of mind and do not need to worry about the language barrier especially when they are already in a hospital, in court, or in any hard spot.